keywords: Pellet machine Coal Briquetting Machine

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 Company tenet: put honesty and quality at first place; 

Management creed: cast Taida brand to get customer’s satisfaction which is our permanent pursuit.
Service aim: be responsible to every process, every equipment and every customer.
Service creed:

 With excellent process and advanced technology, Taida has been awarded with numerous honor. Taida regards quality as company life and customer as God. We will be responsible to every process, every equipment and every customer. We spare no efforts to provide good service to every customer. We believe that our sincerity will get customer’s good feedbacks.
  Taida staff has established good service concept: customer’s equipment can be maintained in time when there is malfunction; provide project and process flow design in pre-sale service; help customers to choose proper purchasing plan; provide superior products; provide considerable training for customers; provide assistance to every customer and help customers to solve difficulties;

Service commitment:

  1. Equipment model selection;

  2. Design and manufacture products strictly according to customer’s real demands;

  3. Train technical staff for customers;

  4. Taida can dispatch professional engineers to customer’s working site for civil work.

In-sale:

  1. Product check and acceptance

  2. Assist customers to formulate construction plans; 

After-sale:

  1. We can dispatch after-sale service staff to customer’s working site for installation guidance and debugging for free;

  2. Equipment installation and debugging;

  3. Train operation staff on-site;

  4. After finishing whole set of equipment, we can leave one to two worker on-site for production assistance until the system can work normally.

  5. Provide one-year warranty; within one year, all devices can be replaced for free except for spare parts. For example, if motor breaks within one year, you can contact with us for replacing brand new one.

  6. During using process, you can feel free to contact with us for any problem. If your problems cannot be solved over phone, we can on-the-spot service for you.

  7. We can provide whole-year spare parts service.

Service hotline: +86-371-86565118  +86 18539990967
Thoughtful pre-sale, in-sale and after-sale service! 

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